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Why did the buyer file a report about the transaction?

Help Topics & F.A.Q.    Selling

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The buyer filed a report on your transaction for one of the following reasons:
  • The buyer did not receive the item or received something materially different from the ad description.
  • The buyer did not receive the full amount of items agreed upon.
  • The buyer alleges that you are charging fees other than those agreed upon.
  • The buyer alleges that you have committed fraud.
We encourage you to read the email and description of the complaint that was sent to your email address. Next, we suggest that you attempt to resolve the issue with the buyer as soon as possible. Many problems are simple misunderstandings. You can communicate with the buyer through the My Messages page by clicking on the title of the transaction and then selecting message on the subsequent page.

Sellers who commit fraud or violate the contract between themselves and the buyer are subject to disciplinary actions including warning, suspension, and/or termination of membership. may suspend buyers or sellers who file fictitious or fraudulent reports against other members.

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