She did get a damaged bag! However she sent a UPS package to a USPS PO BOX. That has delayed her getting her new bag. She should know how to send a bag back and tell me which way she is going to send before doing so! She would have had her replacment bag
Response:
YOU HAVE GOT TO BE KIDDING - HOW DARE YOU! TODAY IS 10/7 AND STILL NO BAG.